Refund policy

We want you to love your socks. If something is not right, you can return eligible items within 14 days of receiving your order.

Standard returns

Items must be in original, unused condition with all tags and packaging intact. Return postage is at the customer's expense. We will refund the returned items, less the original postage cost. For hygiene reasons, underwear cannot be returned.

Faulty or incorrect items

If an item is faulty or we have sent the wrong product, we will cover the return postage. Please contact us with your proof of purchase and a photo of the issue.

Exchanges

To exchange an item, contact us first to confirm size or style availability. Exchange items must be unused and in their original packaging, and return postage is at the customer's expense.

How to return

1. Email info@socks.com.au with your proof of purchase and a description of the issue.
2. Securely repackage the items with all original packaging and tags.
3. Send the parcel back to us. Please allow up to 5 business days for your refund to be processed once we receive it.