Privacy policy

At socks.com.au we are committed to protecting the privacy of our visitors and customers. This policy explains how we collect, use and disclose your personal information.

Information we collect

We collect personal details such as your name, email address, shipping address and payment information when you provide them to make a purchase or subscribe to our newsletter. We also collect non-personal data such as IP address and browser information for statistical and administrative purposes.

How we use your information

We use your personal information to process and deliver your orders, communicate with you about purchases and enquiries, and provide customer support. With your consent we may send you promotional emails, and you can opt out at any time.

Text message (SMS) marketing

If you provide your mobile number and opt in at checkout, on our website, or through another sign-up form, we collect your mobile number and consent status to send you marketing text messages (such as promotions and product updates) via our email and SMS marketing platform, Klaviyo. Message and data rates may apply, and message frequency varies. Your consent to receive SMS marketing is not required to make a purchase and is separate from any consent to receive marketing emails. You can opt out of SMS marketing at any time by replying STOP to any message you receive from us, or by contacting us at info@socks.com.au.

Disclosure to third parties

We share personal information with service providers who help us operate our website, process payments and deliver products, under obligations of confidentiality. We may also disclose information where required by law or to protect our rights and enforce our policies.

Cookies and tracking

We use cookies and similar technologies to improve your browsing experience and gather usage data. You can disable cookies in your browser settings, though some features may be affected.

Data security

We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-party links

Our website may link to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted, so please review it periodically.

Contact

For privacy questions, contact us at info@socks.com.au.